Privacy Policy

Last updated: 12 September 2026

Racount is a travel tracking and journalling service that helps people record trips, custom counts, moments, media and shared experiences. This Privacy Policy explains what personal information Racount collects, why it is used, when it is shared and the choices and rights available to you.

“Racount”, “we”, “us” and “our” refer to the service made available through Racount websites, the Racount web application and Racount mobile applications. Racount is operated by Bobby Redding, trading as Racount, who is the controller of the personal information described in this policy. You can contact Racount at bobby@racount.com.

1. Information We Collect

Account information

When you create or manage an account, we may collect your name, username, email address, profile image, preferred language, authentication identifiers, account settings and public-profile choices. If you sign in using a third-party authentication provider, we receive the information that provider makes available with your permission, such as your name, email address, profile image and provider account identifier.

Content and travel information

We collect the content you choose to create, upload or share, which may include trips, destinations, dates, custom counts, count values, moments, notes, photographs, audio or voice recordings, location information, recaps, reactions, comments, shared-trip contributions and feedback. Content may include information about other people, so you should only upload or share it when you have the right to do so.

Purchase, payment and entitlement information

When you buy, restore, receive or use access to a Racount product or paid feature, we may receive and retain information about the transaction and your entitlement. This may include the product, price, currency, purchase date, payment status, sales channel, payment or app-store provider, provider transaction identifier, receipt or purchase token, refund, reversal or dispute status, and the Racount account to which access is linked.

Website payments may be processed by Stripe or another provider identified at checkout. The provider collects and processes the payment and billing information needed to complete the transaction. Racount does not receive or store your complete card number or card security code.

Purchases made through a mobile application are processed by the relevant app store, such as Apple App Store or Google Play. The store may provide Racount with a transaction receipt, purchase token, product identifier and status so that we can validate the purchase, provide the product and restore access. We do not receive your complete app-store payment credentials.

Payout and verification information

If Racount enables travellers, creators or other contributors to receive payments, a payment provider may collect identity, date-of-birth, business, bank-account, tax and verification information directly from the recipient. Racount may receive verification status, connected-account identifiers, payout details, balances, tax status, transaction information and limited identity or business information needed to operate the programme, prevent fraud and comply with law. Racount does not normally receive or store complete bank-account credentials supplied directly to the payment provider.

Technical, device and usage information

When you use Racount, we and our service providers may collect device and browser type, operating system, app version, IP address, approximate location derived from an IP address, language, time zone, device or advertising identifiers where permitted, pages or screens viewed, actions taken, referring links, crash data, diagnostics, log information and dates and times of access.

Communications and support

If you contact us, take part in research or respond to a survey, we collect the content of the communication and the contact information needed to reply. We may keep related support records so that we can resolve the issue and improve the service.

2. How We Use Information

We use personal information to:

create, authenticate, secure and manage accounts;
provide trips, counts, moments, media, social, collaboration, synchronisation, backup, export and personalisation features;
process and confirm transactions and provide, restore, suspend or revoke access to products and paid features;
send or support receipts, purchase confirmations and customer-service communications;
administer creator, contributor, marketplace or payout features;
prevent duplicate, unauthorised or fraudulent transactions and handle refunds, reversals, chargebacks and payment disputes;
maintain financial, accounting, tax and entitlement records;
operate, maintain, troubleshoot, test and improve Racount;
understand how features are used and measure performance;
communicate service, security, policy and product updates;
provide marketing where permitted and respect your marketing choices;
protect Racount, its users and others, enforce our terms and comply with legal obligations; and
establish, exercise or defend legal claims.

We may combine information collected from different parts of the service when reasonably needed for these purposes.

3. Legal Bases for Processing

Where data-protection law requires a legal basis, we rely on one or more of the following:

Contract: processing needed to create your account, provide requested features, complete purchases and deliver products or services.
Legitimate interests: operating, securing, improving and understanding Racount; preventing fraud and abuse; supporting users; and communicating about the service, where those interests are not overridden by your rights.
Consent: for optional cookies, advertising identifiers, precise device location, certain marketing, microphone, camera, photo-library access or other processing where consent is required. You may withdraw consent through the relevant settings, device controls or by contacting us.
Legal obligations: processing needed for accounting, tax, consumer-protection, payment, fraud-prevention, regulatory or law-enforcement requirements.
Legal claims and vital interests: processing needed to establish or defend legal rights or, in rare cases, protect somebody's vital interests.

The available legal bases and rights may differ depending on where you live.

4. Cookies, App Identifiers and Similar Technologies

Racount and its providers may use cookies, local storage, software development kits, pixels and similar technologies to keep you signed in, remember preferences, secure the service, measure performance and, where permitted, support analytics, marketing and advertising.

Technologies that are strictly necessary for the service may operate without consent where the law allows. Optional analytics, advertising or personalisation technologies are used according to the choices offered in Racount, on the website, by the relevant app store or in your device settings. You can change website cookie choices through the available privacy controls and can manage mobile permissions and advertising choices through your device.

Blocking some technologies may affect how parts of Racount work.

5. Analytics, Advertising and Marketing

We may use analytics providers, including services such as Google Analytics or Firebase, to understand use of Racount, diagnose problems and improve features. Depending on your settings and local law, these providers may receive device, usage, diagnostic and approximate-location information.

If Racount uses advertising or advertising measurement, we may work with advertising and marketing partners that process cookie, device, advertising-identifier, interaction and conversion information. We will ask for consent where required and provide the controls required by the relevant platform and applicable law. Racount does not sell personal information for money. Some laws define certain advertising disclosures as a “sale”, “sharing” or “targeted advertising”; where applicable, we provide a way to opt out.

Marketing emails include an unsubscribe method. Service, purchase, security and account messages are operational and may still be sent while you use Racount.

6. Authentication Providers

If you use a third-party sign-in service, such as Google or Apple, that provider processes information under its own terms and privacy policy. Racount uses the information received to authenticate you, create or link your account and help secure access. You can manage the connection through the provider, although disconnecting it may affect your ability to sign in.

7. Payments, App Stores and Payout Providers

Stripe may process website payments and may process contact, billing, device, transaction and payment-method information for payment processing, fraud prevention, regulatory compliance and its own service operations. Stripe processes information under its own privacy policy and its arrangements with Racount.

Apple, Google and other app-store operators process purchases made through their stores under their own terms and privacy policies. They may independently retain information about your store account, payment method, device and purchase history. Racount receives the purchase information needed to validate the transaction, provide access, restore purchases, prevent fraud and support you.

Racount normally links a digital entitlement to the Racount account used when the purchase is completed or restored. This allows an eligible purchase to follow that account across supported devices and platforms. Where a store's rules require a purchase to remain associated with a particular store account or platform, those rules also apply.

If Racount offers payouts, Stripe or another disclosed provider may process onboarding, identity verification, bank-account, tax, transaction and payout information under its own privacy policy. The provider may use that information to meet financial-services, anti-money-laundering, sanctions, fraud-prevention and reporting obligations.

8. Other Service Providers

We use providers to host and secure Racount, store data and media, authenticate users, deliver messages, monitor performance, provide customer support, analyse use and perform other services on our behalf. They may process personal information only for the relevant service or as otherwise permitted by their own legal obligations and privacy terms. We assess providers and use contractual, technical and organisational safeguards appropriate to the information and service involved.

9. Sharing and Visibility

Racount shares information in the following circumstances:

At your direction: when you publish content, share a trip, invite another person, join a collaborative feature or otherwise choose to disclose information.
With other users: according to the visibility and collaboration settings attached to your profile, trip or content. Shared-trip participants may see contributions and contributor identity where relevant.
With service providers: as described in this policy, where needed to operate and support Racount.
For safety, legal and security reasons: where reasonably necessary to comply with law or valid legal process; protect rights, safety or property; investigate fraud or abuse; or enforce our terms.
During a business transaction: in connection with a proposed or completed financing, reorganisation, sale, merger or transfer of all or part of Racount, subject to appropriate confidentiality and legal safeguards.
With your consent: for another purpose that is explained when consent is requested.

Public content may be viewed, copied or reshared by other people outside Racount. Review your visibility settings and avoid publishing information you do not want others to see.

10. Mobile Permissions

Racount may request access to device location, camera, photo library, microphone, notifications or storage when needed for a feature you choose. Your operating system controls these permissions. You can deny or withdraw them in device settings, although the related feature may then be unavailable. Racount does not access these capabilities without the relevant permission.

11. International Data Transfers

Racount and its providers may process personal information in the United Kingdom, the European Economic Area, the United States and other countries. Those countries may have different data-protection laws from the country where you live.

Where required, we use recognised safeguards for international transfers, such as adequacy decisions or approved contractual protections, together with supplementary technical and organisational measures where appropriate. You may contact us for more information about the safeguards relevant to your information.

12. Data Retention

We keep personal information for as long as reasonably needed to provide Racount, fulfil the purposes described in this policy, meet legal and contractual obligations, resolve disputes and protect the service. Retention depends on the type of information, why it is held and whether you keep an account.

Account and content information is generally kept while your account is active and for a limited period after deletion to complete deletion, maintain backups, prevent abuse and meet legal obligations. Backup copies are removed or overwritten according to ordinary backup cycles unless longer retention is legally required.

While your account remains active, purchase and entitlement records may be retained for as long as needed to provide or restore the product, maintain an accurate purchase history, prevent fraud, handle disputes and comply with accounting, tax, payment-provider and legal obligations. Deleting your Racount account permanently removes its account-linked digital entitlements. Limited transaction records may still be retained after deletion where needed for accounting, tax, fraud prevention, disputes or other legal obligations. Payment providers and app stores apply their own retention periods to information they process independently.

Payout, verification, tax and marketplace records may be retained for periods required by financial, tax, anti-money-laundering and other applicable laws. Racount may retain de-identified or aggregated information that can no longer reasonably identify you.

13. Account Deletion

You can request account deletion through the controls available in Racount or by contacting bobby@racount.com. Deletion permanently removes your account, private content and account-linked digital purchases and entitlements after any applicable recovery period. Those purchases and entitlements cannot be restored to a later Racount account. Content shared with others may remain where another participant has an independent copy or where retaining the shared record is necessary to provide the collaboration feature, subject to applicable rights and available controls.

We may retain limited information after deletion where required for legal, accounting, tax, fraud-prevention, dispute-resolution or security purposes. Payment providers, app stores, authentication providers and other independent services apply their own deletion and retention processes.

14. Security

We use technical and organisational measures designed to protect personal information, including access controls, authentication, encrypted network connections, provider security controls, monitoring and restricted administrative access. No service can guarantee absolute security. Use a secure sign-in method, protect your devices and contact us if you suspect unauthorised access.

15. Children

Racount is not directed to children who are too young to consent to the processing of their personal information under the law where they live. If a parent or guardian believes a child has provided personal information without the required permission, they should contact us. We will investigate and delete the information where appropriate.

16. Your Data-Protection Rights

Depending on where you live, you may have rights to access, correct, delete, restrict or object to the processing of your personal information; receive a portable copy; withdraw consent; opt out of certain advertising uses; or appeal a decision about a privacy request. You may also have the right not to be subject to a decision based solely on automated processing that produces legal or similarly significant effects. Racount does not currently make such decisions about users.

To exercise a right, contact bobby@racount.com. We may need to verify your identity and may retain a record of the request. Some rights are subject to legal exceptions.

You may complain to the data-protection or privacy authority responsible for your location. We would appreciate the opportunity to address your concern first.

17. Changes to This Policy

We may update this policy when Racount, our providers, our products or applicable law changes. We will update the date above and, where appropriate, provide additional notice through Racount, by email or by another suitable method. If consent is required for a new use, we will request it before that use begins.

18. Contact

Questions, requests or complaints about privacy can be sent to bobby@racount.com.